FAQ

Frequently Asked Questions

No. All Jivy Labs products are sold strictly for laboratory research, in vitro testing, and educational purposes. They are not intended for human consumption, veterinary use, or therapeutic applications. By purchasing, you certify that you are a qualified researcher and agree to utilize all products in accordance with applicable federal, state, and local laws.
We process and fulfill orders within 1–3 business days, with most shipping out the same or next business day. Packages are shipped Monday through Friday (excluding federal holidays), and a tracking link will be emailed to you once your order is ships.
All orders ship for a flat rate of $20, which is automatically applied at checkout.
Lyophilized (freeze-dried) peptides remain stable at room temperature during transit and do not require cold shipping. Once reconstituted, store the peptides in the refrigerator and complete research within 30 days.
Your privacy is our priority. Every order ships in 100% discreet, unmarked packaging with zero branding, product descriptions, or company names on the outside.
We currently ship exclusively within the United States, covering all 50 states. While we do not offer international shipping at this time.
We accept Zelle, Cash, and Cryptocurrency (BTC, ETH, USDC), with specific payment details provided during checkout. Orders are processed and fulfilled upon payment confirmation. Because orders move quickly into fulfillment, all sales are final once payment is received.
Payment is required prior to fulfillment, and orders will ship once payment is confirmed. Zelle and cryptocurrency transactions typically verify within minutes. Once confirmed, your order immediately enters our fulfillment queue.
All sales are final. Refunds or replacements are issued exclusively if an item arrives damaged or if a fulfillment error results in an incorrect shipment. Please note that our liability concludes upon successful carrier delivery confirmation.
If your order arrives damaged, you must contact us within 24 hours of confirmed delivery. Please email support@jivylabs.com with clear photos of the outer packaging, the inner packaging, and the damaged product. Alternatively, you can use our contact form to submit your initial support ticket. Claims submitted after 24 hours or without complete photo documentation cannot be processed.
For packages marked as delivered but not received, resolutions are handled through the shipping carrier on a case-by-case basis. Jivy Labs is not responsible for packages after confirmed delivery. We highly recommend ensuring a secure drop-off location when placing your order.

Jivy Labs products are supplied exclusively as raw materials for laboratory research and analytical testing. In standard scientific methodology, independent verification is a core component of the research process. To maintain complete objective integrity, purchasing facilities should be fully equipped to conduct independent purity testing and validation in accordance with their own specific laboratory protocols.

Yes. We offer volume pricing for qualified buyers 

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