Privacy Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

JIVY LABS (“JIVY LABS,” “we,” “us,” or “our”) offers research peptides and related laboratory research products through jivylabs.com.

JIVY LABS products are offered strictly for lawful laboratory and research purposes. They are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or therapeutic application. JIVY LABS is not a healthcare provider and does not provide medical advice or medical services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, subscribe to marketing communications, or otherwise interact with JIVY LABS.

1. Information We Collect

Information You Provide

We may collect information you submit directly to us, including:

Contact information: Name, email address, telephone number, and other contact details.
Shipping information: Delivery address and shipping instructions needed to fulfill an order.
Order information: Products ordered, quantities, order totals, payment method, payment status, and fulfillment details.
Communications: Emails, messages, inquiries, feedback, attachments, and customer-support communications.
Newsletter information: Your name, email address, telephone number if provided, subscription preferences, signup date, and consent records.
Other information: Information you voluntarily provide when communicating with us.

JIVY LABS does not request medical records, patient information, research-subject information, Social Security numbers, biometric information, account passwords, or other unnecessary sensitive personal information.

Do not submit health information or information identifying a patient, test subject, or research participant through our website, order forms, or customer-support channels.

2. Current Payment Methods

JIVY LABS does not currently accept credit or debit cards.

Current payment methods may include Zelle, cash, or cryptocurrency. Depending on the method selected, we may receive and retain limited information such as:

Payer name, email address, or telephone number;
Payment amount, date, status, confirmation, or reference number;
Cryptocurrency wallet addresses and transaction hashes;
Public blockchain confirmation information; and
Records showing whether an order has been paid.

We do not request or store credit or debit card numbers, card security codes, online-banking passwords, or complete bank-account credentials.

Do not send credit or debit card information through an order form, email, text message, or customer-support message.

Cryptocurrency transactions are recorded on public blockchains. Information recorded on a public blockchain may remain permanently available and generally cannot be altered or deleted by JIVY LABS.

If JIVY LABS begins accepting credit or debit cards, payments will be processed through a third-party payment processor. We will update this Privacy Policy before or when card processing is introduced to explain the applicable data-handling practices.

3. Website Technology, Plugins, and Automatically Collected Information

Our website uses a content-management system, hosting services, and third-party plugins to provide its features and functionality.

Our website platform, hosting provider, and installed plugins may automatically process information necessary to operate, secure, and maintain the website, including:

Internet Protocol address;
Browser type and version;
Device type and operating system;
Referring and exit pages;
Pages viewed and links selected;
Date, time, and duration of visits;
General location derived from an IP address;
Cookie and session identifiers;
Shopping cart or checkout activity;
Form submissions;
Security and anti-spam information;
Website performance and diagnostic information; and
Error and access logs.

Depending on their functions and configuration, website plugins may support:

Website security and malware prevention;
Spam and bot protection;
Contact forms;
Order and inventory management;
Shopping cart functionality;
Website backups;
Caching and performance;
Analytics;
Newsletter subscriptions;
Email or SMS delivery; and
Other website features.

Some plugins may process information directly through our website, while others may transmit limited information to an outside service needed to provide the plugin’s functionality.

We may add, remove, or update plugins as the website changes. We will update this Privacy Policy when a plugin materially changes how personal information is collected, used, or disclosed.

4. Cookies and Similar Technologies

Our website platform, hosting provider, and installed plugins may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

Keep the website and shopping cart functioning;
Remember visitor preferences;
Maintain login or session security;
Detect fraud, spam, bots, or abuse;
Understand website traffic and performance;
Diagnose technical problems; and
Improve website functionality and user experience.

You may limit or disable cookies through your browser settings. Disabling cookies may prevent the shopping cart, order forms, or other website features from functioning properly.

JIVY LABS does not currently display third-party advertisements on jivylabs.com.

We also do not currently sell personal information or use personal information for cross-context behavioral advertising. Before implementing advertising pixels, retargeting tools, or other advertising-related tracking technologies, we will update this Privacy Policy and provide any legally required cookie or opt-out controls.

Visitors may choose to subscribe to JIVY LABS news, product announcements, availability updates, promotions, and other marketing communications.

When you subscribe, we may collect:

Your name;
Email address;
Telephone number, if provided;
Email and SMS preferences;
Date, time, and source of signup;
IP address associated with the signup;
Records demonstrating consent; and
Information about email delivery, opens, or link interactions when provided by our communications service.

Email Marketing

If you opt in to email marketing, JIVY LABS may send newsletters, product announcements, restock notices, promotions, and other commercial messages.

You may unsubscribe at any time by:

Selecting the unsubscribe link in a marketing email; or
Contacting support@jivylabs.com.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional messages concerning an order, payment, shipment, security issue, or customer-support request.

SMS Marketing

Providing a telephone number does not automatically enroll you in SMS marketing. You will receive marketing text messages only after providing separate affirmative consent through the applicable signup form.

If you opt in, you agree to receive recurring automated promotional and personalized marketing text messages from JIVY LABS at the telephone number provided.

Consent is not a condition of purchase.
Message frequency may vary.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance or email support@jivylabs.com.
Mobile carriers are not responsible for delayed or undelivered messages.

JIVY LABS does not sell or share mobile telephone numbers, SMS consent records, or opt-in information with third parties or affiliates for their independent marketing or promotional purposes.

We may provide this information to service providers that deliver email or text messages for JIVY LABS. Those providers may use the information only to provide services on our behalf and not for their independent marketing.

6. How We Use Information

We may use personal information to:

Process, verify, fulfill, and ship orders;
Confirm and reconcile payments;
Provide order confirmations and tracking information;
Communicate about product availability or order issues;
Respond to inquiries and customer-support requests;
Send newsletters and promotional communications with appropriate consent;
Maintain order, accounting, traceability, and business records;
Operate, secure, troubleshoot, and improve our website;
Administer plugins and website integrations;
Analyze website traffic and performance;
Detect and prevent fraud, spam, abuse, security incidents, and unlawful activity;
Verify compliance with Research Use Only requirements;
Enforce our agreements and protect our legal rights;
Comply with tax, accounting, regulatory, court, and other legal obligations; and
Process privacy requests.

We do not use customer information to provide medical advice, diagnose medical conditions, recommend treatments, or evaluate products for human or veterinary use.

7. How We Disclose Information

We may disclose limited personal information to the following categories of recipients:

Website hosting and infrastructure providers: Contact, order, form-submission, and technical information necessary to operate and maintain the website.
Theme and plugin providers: Technical or submitted information when necessary to provide a website feature.
Security, backup, anti-spam, and fraud-prevention providers: Technical information, IP addresses, device information, and form or transaction details needed to detect threats or abuse.
Order-management and inventory providers: Contact, order, payment-status, and fulfillment information.
Email and SMS providers: Names, email addresses, telephone numbers, consent records, subscription preferences, and message-interaction information.
Analytics and performance providers: Device, browser, cookie, page-activity, and website-performance information.
Payment services: Limited identifying and transaction-confirmation information necessary to verify payment.
Shipping carriers: Name, delivery address, contact information, and shipment details.
Professional advisers: Information reasonably necessary for accounting, legal, compliance, or business purposes.
Government authorities: Information required by law, court order, subpoena, or valid legal process.
Business successors: Information transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets.

We may also disclose information when reasonably necessary to:

Investigate fraud, diversion, abuse, security incidents, or unlawful conduct;
Investigate suspected violations of our Research Use Only policies;
Enforce our agreements;
Protect JIVY LABS, our customers, or others;
Establish, exercise, or defend legal claims; or
Carry out a purpose you direct or consent to.

8. Advertising

JIVY LABS may advertise its website and products through third-party websites, search engines, social media platforms, or other advertising services in the future.

Advertising platforms may collect information when someone views or selects an advertisement under their own privacy policies.

Before JIVY LABS installs advertising pixels, conversion tracking, retargeting tools, or similar advertising technologies on jivylabs.com, we will update this Privacy Policy and implement any legally required consent or opt-out controls.

JIVY LABS does not currently sell, rent, or trade personal information.

JIVY LABS does not currently share personal information for cross-context behavioral advertising or targeted advertising as those terms are defined under applicable privacy laws.

We do not knowingly sell or share the personal information of anyone under 18.

10. Data Retention

Order, payment-confirmation, shipping, and related customer records are generally retained for at least three years for business, accounting, fraud-prevention, product-traceability, dispute-resolution, and legal-compliance purposes.

We may retain:

Newsletter information until you unsubscribe;
SMS consent records until you opt out and afterward as necessary to document compliance;
Email and SMS suppression records to ensure we continue honoring opt-out requests;
Customer-support communications for as long as necessary to address the matter;
Website security, access, and diagnostic logs according to operational needs;
Backups according to our hosting and backup schedules;
Order and lot-related records for product traceability; and
Information concerning suspected fraud, diversion, or policy violations.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

Information independently stored by third parties—including public blockchain information—is subject to those third parties’ retention practices and may not be capable of deletion by JIVY LABS.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, plugin, network, transmission method, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for using appropriate security precautions when communicating with us and using third-party payment services.

12. Your Privacy Choices and Rights

Depending on where you live and whether applicable law applies, you may have the right to:

Confirm whether we process your personal information;
Access personal information maintained about you;
Correct inaccurate information;
Request deletion;
Obtain a portable copy of certain information;
Request information about third-party disclosures;
Opt out of the sale of personal information;
Opt out of targeted advertising;
Opt out of certain profiling;
Withdraw consent; and
Exercise your rights without unlawful discrimination.

Because JIVY LABS does not currently sell personal information, use it for targeted advertising, or conduct qualifying profiling, those opt-out rights may not apply to our current practices.

Submitting a Request

To submit a privacy request, email support@jivylabs.com with the subject line “Privacy Request.”

Please describe the right you wish to exercise. We may request information reasonably necessary to verify your identity and protect your information from unauthorized access.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may verify your identity directly.

We will respond within the period required by applicable law, generally within 45 days. Certain requests may be denied or limited when an exception applies, including when information must be retained to:

Complete an order or transaction;
Comply with legal, tax, or accounting requirements;
Prevent fraud or security incidents;
Maintain order or product-traceability records;
Enforce our agreements; or
Establish or defend legal claims.

Appealing a Decision

If we deny your request, you may appeal by emailing support@jivylabs.com with the subject line “Privacy Request Appeal.”

Include enough information for us to identify your original request and explain why you believe the decision should be reconsidered.

13. Children’s Privacy

JIVY LABS and its research products are intended for adults and are not directed to minors.

We do not knowingly collect personal information from children under 13 or knowingly sell or share the personal information of anyone under 18.

If you believe a child has provided information to us, contact support@jivylabs.com.

14. Third-Party Services

Third-party services, including website plugins, payment services, shipping carriers, and communications platforms, maintain their own privacy policies.

JIVY LABS does not control the independent privacy or security practices of third parties. You should review the privacy policy of each third-party service you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website plugins, payment methods, advertising activities, or legal obligations change.

When changes are made, we will revise the “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.

16. Contact JIVY LABS

For privacy questions, requests, or appeals, contact:

JIVY LABS
Website: jivylabs.com
Email: support@jivylabs.com